GOBLIN GAMES LLC ("we", "us", or "our") values the trust of our users ("you" or "user") and is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect the information you provide or that we collect when you access our official website (https://togoblingames.com) and use our gaming services, including but not limited to downloadable games, online multiplayer features, cloud save services, and community forums (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not access or use our services.
1.Core Principles & Regulatory Compliance
We adhere to fundamental privacy principles to ensure responsible data handling:
Transparency: We clearly disclose our data practices in plain language, avoiding technical jargon.
Minimization: We only collect information necessary to provide and improve our Services.
Security: We implement industry-standard safeguards to protect your data from unauthorized access.
Accountability: We maintain records of data processing activities to ensure compliance with applicable laws.
Our data practices comply with relevant U.S. federal and state regulations, including the Children's Online Privacy Protection Act (COPPA), the California Consumer Privacy Act (CCPA), and regulations enforced by the Federal Trade Commission (FTC). For users accessing our Services from the European Union (EU) or European Economic Area (EEA), we also comply with the General Data Protection Regulation (GDPR) .
2.Information We Collect
We collect information through two primary channels: information you actively provide, and information automatically collected through your use of our Services.
2.1 Information You Provide Voluntarily
Account Registration: To create an account, you may provide your email address, a unique username, a password, and (optionally) your full name. If you register using a third-party account (e.g., Google, Apple ID), we will receive the information associated with that account as permitted by the third party.
Profile & Gameplay Customization: You may choose to add a profile picture, display name, or gameplay preferences (e.g., character classes, game difficulty settings) to personalize your experience.
Purchases & Transactions: When making in-game purchases or subscribing to premium services, you will provide payment information (e.g., credit card details, PayPal account) and billing address. Note that we do not store full payment details; these are processed by our third-party payment processors.
Community & Support: When participating in our forums, submitting feedback, or contacting customer support, you may provide messages, screenshots, or other content related to your inquiry.
Parental Consent Information: If you are a parent or guardian providing consent for a child under 13 to use our Services (in compliance with COPPA), we may collect your contact information to verify consent .
2.2 Information Automatically Collected
Technical & Device Data: We collect data about your device and how you interact with our Services, including your IP address, device model, operating system (OS) version, browser type, screen resolution, and unique device identifiers (e.g., IDFA, AAID).
Usage & Gameplay Data: We gather information about your gameplay activity, such as game sessions (start/end times), levels completed, achievements unlocked, in-game actions (e.g., character movements, item usage), and features accessed. This data helps us improve game balance and user experience.
Analytics & Performance Data: We use tools like Unity Analytics to collect aggregated data on service performance, such as load times, crash reports, and error logs. This helps us diagnose technical issues and optimize service stability .
Location Data: With your explicit permission, we may collect approximate location data from your IP address or device GPS to provide region-specific content (e.g., server allocation, regional events). We do not collect precise location data without your consent.
Cookies & Similar Technologies: We use cookies and pixel tags to track session information, remember your preferences, and analyze usage patterns. You can manage cookie settings in your browser, but disabling certain cookies may limit access to some features.
2.3 Information from Third Parties
Service Providers: Third-party payment processors (e.g., Stripe) may share transaction confirmation data (e.g., purchase amount, order ID) to process payments and issue receipts.
Analytics & Advertising Partners: Tools like Unity Ads may share data about ad interactions to deliver personalized ads, subject to your opt-in/opt-out preferences .
Social Media Platforms: If you link a social media account (e.g., Facebook, Twitter) to share gameplay, we may receive your public profile information from these platforms as permitted by their terms.
3.How We Use Your Information
We use the collected information for the following legitimate purposes:
3.1 Provide & Maintain the Services
Create and manage your account, enabling access to personalized features like cloud saves and multiplayer modes.
Process payments and deliver purchased content (e.g., in-game items, premium subscriptions).
Allocate game servers based on your location to ensure smooth gameplay.
Provide customer support by addressing your inquiries, troubleshooting issues, and resolving disputes.
3.2 Improve & Customize the Services
Analyze gameplay data to refine game mechanics, fix bugs, and develop new features that align with user preferences.
Customize your experience by remembering your settings, game progress, and content preferences.
Conduct user research and surveys (on a voluntary basis) to gather feedback on service improvements.
3.3 Communicate with You
Send account-related notifications (e.g., password reset links, purchase confirmations, security alerts).
Deliver updates about our Services (e.g., new game releases, feature updates, maintenance schedules) via email or in-app messages.
Share marketing communications (e.g., promotional offers, event invitations) if you have opted in to receive them. You can unsubscribe at any time using the link in these communications.
3.4 Ensure Security & Compliance
Monitor for fraudulent activity, unauthorized access, and violations of our Terms of Service to protect users and our platform.
Enforce our policies and comply with legal obligations (e.g., responding to court subpoenas, complying with COPPA and GDPR requirements) .
3.5 For Advertising (With Your Control)
Deliver personalized ads based on your gameplay interests and preferences, using non-identifiable data where possible.
Allow you to opt out of personalized advertising through in-game settings or third-party tools (e.g., Unity's privacy portal) .
4.Information Sharing & Disclosure
We do not sell your personal information to third parties for commercial purposes. We may share your information only in the following limited circumstances:
4.1 Trusted Service Providers
We engage third-party vendors to perform functions on our behalf, and we share only the information necessary for them to fulfill their roles. These providers include:
Payment Processors: To process transactions securely (e.g., Stripe, PayPal).
Cloud Storage & Hosting Providers: To store game data and host our Services (e.g., AWS).
Analytics & Advertising Partners: To analyze usage data and deliver ads (e.g., Unity Analytics, Unity Ads). We require these partners to comply with this Privacy Policy and applicable laws, and prohibit them from using your data for unrelated purposes .
4.2 Legal & Safety Reasons
We may disclose your information if required by law (e.g., in response to a court order, subpoena, or government investigation) or to protect our rights, safety, or property, or that of our users. This includes disclosing information to prevent fraud, cyberattacks, or other harmful activities .
4.3 Business Transitions
In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity. We will notify you of such a transfer via email or website announcement and ensure the new entity adheres to this Privacy Policy.
4.4 With Your Consent
We may share your information with third parties if you explicitly consent to the disclosure (e.g., sharing gameplay data with a social media platform).
5.User Rights (Your Control Over Data)
Depending on your location and applicable laws (e.g., CCPA, GDPR), you may have the following rights regarding your personal information:
5.1 Access & Correction
You can access and update your account information (e.g., email address, profile picture) at any time by logging into your account settings. For requests to access additional data we hold about you, contact us using the details below.
5.2 Data Portability
You may request a copy of your personal data in a structured, machine-readable format (e.g., CSV, JSON) to migrate to another service. This includes your account information, game progress, and purchase history.
5.3 Deletion ("Right to be Forgotten")
You can request deletion of your personal information if:
The information is no longer needed for the purpose it was collected.
You withdraw your consent (and no other legal basis for processing exists).
The information was processed in violation of this Privacy Policy or applicable laws.
Note that we may retain certain data (e.g., transaction records) to comply with legal obligations or prevent fraud.
5.4 Opt-Out Rights
Marketing Communications: Unsubscribe from marketing emails using the "unsubscribe" link in the message.
Personalized Advertising: Opt out via your in-game privacy settings or through third-party tools (e.g., Unity's ad preferences portal) .
Analytics: Disable non-essential analytics data collection through your account settings.
5.5 How to Exercise These Rights
To exercise any of the above rights, contact our Privacy Team at [[email protected]]. We will respond to your request within 15-45 business days, depending on the complexity of the request. We may ask for verification (e.g., email confirmation) to ensure the request comes from you.
6.Children's Privacy (COPPA Compliance)
We take special care to protect the privacy of children under 13, in compliance with COPPA . Our Services are not intended for children under 13, and we do not knowingly collect personal information from them without verifiable parental consent.
If you are a parent or guardian and believe your child under 13 has provided us with personal information, contact us immediately. We will delete the child's information and terminate their account within 5 business days of verification.
To allow a child under 13 to use our Services, parents/guardians must provide verifiable consent (e.g., email confirmation, phone verification) and can review, delete, or restrict the child's data at any time.
7.Data Security & Retention
7.1 Security Measures
We implement industry-standard technical and organizational safeguards to protect your data from unauthorized access, disclosure, or destruction:
Encryption: Data is encrypted in transit (using TLS 1.3) and at rest (using AES-256 encryption) .
Access Control: We use role-based access control (RBAC) to limit data access to authorized employees only, and maintain logs of all access attempts .
Authentication: We support multi-factor authentication (MFA) for account security and require strong passwords.
Third-Party Audits: We conduct annual security audits and penetration testing with independent firms to identify and fix vulnerabilities .
While we strive to protect your data, no security system is impenetrable. If a data breach occurs, we will notify you and relevant authorities promptly (as required by law) and take steps to mitigate harm.
7.2 Data Retention
We retain your personal information for as long as your account is active, or as needed to fulfill the purposes for which it was collected (e.g., processing payments, providing support). After your account is terminated, we retain data for a reasonable period to comply with legal obligations, resolve disputes, or prevent fraud. Once retention is no longer necessary, we securely delete or anonymize the data.
8.International Data Transfers
If you access our Services from outside the United States, your information may be transferred to and stored in the U.S. or other countries where our service providers operate. We ensure these transfers comply with applicable laws:
For EU/EEA users, we use standard contractual clauses (SCCs) or rely on adequacy decisions to ensure your data receives the same level of protection as required by GDPR .
For users in other regions (e.g., India, Russia), we comply with local data localization requirements by storing data within the region when mandated .
9.Third-Party Links & Services
Our Services may contain links to third-party websites or services (e.g., social media platforms, ad partners). This Privacy Policy does not apply to these third parties. We recommend reviewing their privacy policies before providing any information. We are not responsible for the privacy practices or content of third-party services.
10.Policy Updates
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or applicable laws. When we make material changes (e.g., expanding data collection, changing sharing practices), we will notify you at least 30 days in advance by:
Posting the updated policy on our website with a new "Last Updated" date.
Sending a notification to your registered email address or via in-app message.
Your continued use of our Services after the effective date of the updated policy constitutes acceptance of the changes. We encourage you to review this policy regularly.
11.Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact our Privacy Team:
Email:
Mailing Address: GOBLIN GAMES LLC, 55 Main St Ste A, Fair Haven, VT 05743 US, USA
Response Time: We will respond to inquiries within 15 business days.
GOBLIN GAMES LLC